While We're Closed...

We miss seeing you all in person and we look forward to reopening our libraries as soon as it's safe to do so. In the meantime, here is some information about library services we're still able to offer.
  1. Let the Library Come to You!




Get a Library Card

added May 26, 2020

While we're closed, Amherst residents can apply for a card online and our team will complete your registration and email your library card information to you.

For questions about library cards, please email Amy Anaya (our Head of Borrower Services) at anayaa@joneslibrary.org.

Contact Us

  • Complete our Ask a Librarian form to contact our team.
  • Having trouble accessing our digital collections and resources? Please report a problem.
  • If you have a reference or technology question and you aren't able to contact us online, you can call our Reference voicemail at 413-259-3096 and leave us a message. We will only be checking these messages periodically, so we ask for your patience.
  • For questions about library cards, please email Amy Anaya (our Head of Borrower Services) at anayaa@joneslibrary.org
  • Need help figuring out what to read next? Request a Personalized Reading List.
  • Please also follow us on social media; you can contact us there too.
Please note that our team will be checking voicemail and email periodically. You may not receive an immediate response, but we'll be in touch with you as soon as we can.
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Programs, Meetings & Services



  • FaxScan24, the company that provides our in-library fax machine, is offering remote faxing services (i.e., you can send digital files from your computer or device to a fax machine). The cost is 99¢ for the first page and 49¢ for each additional page.

Local Updates

updated May 26, 2020


Yes, free public wifi is available at the following outdoor locations:

  • outside the library (our network is called either "Jones Library Public" or "Town of Amherst Public" and there is no password)
  • throughout downtown Amherst (learn more)
  • at parking lot 11 near McGuirk Alumni Stadium on the UMass Amherst campus (learn more)


Borrowing, Requesting & Returning Items

  • No items will be due while we are closed. If you get an overdue notice while we are closed, please ignore it.
  • No overdue fines will accumulate.
  • Please do not return library materials to our libraries. All of our book drops will be locked until further notice.
  • If you’ve received a notice that an item you requested has come in, it will still be here waiting for you when we re-open.
  • You may continue placing holds in the CW MARS catalog, but no items will be delivered to us until further notice and no items will be lent from our libraries until further notice.
  • The Commonwealth Catalog will not be accepting holds.

Coronavirus (COVID-19) Resources

Here is a list of resources that our librarians have found to be useful. Our Kids team has collected resources specifically for children and families.