How It Works

STEP 1:  PLACE YOUR HOLDS

• You can request books and other items (aka: place holds) online via the CW MARS catalog using your library card number and your password / PIN.
• Our Reference team is ready to assist you or to place holds for you. We're answering live phone calls at 413-259-3096 according to this schedule. Please leave us a voicemail at all other times.
• Not sure what to read? Browse some suggested books here: selected recent fiction, selected recent nonfiction, and antiracism books.

STEP 2:  WAIT FOR US TO NOTIFY YOU THAT YOUR ITEMS ARE READY

• Even if an item appears to be on the shelf, it may take our team a day or more to prepare it for pick-up. Please place your hold and wait to be notified before coming to the library.

STEP 3:  TELL US WHEN YOU WANT TO PICK THEM UP

• We'll provide instructions for doing this in the email notification that you'll receive from us.

STEP 4:  VISIT THE JONES

• On your requested pick-up date, your items will be checked out to you, labelled with your name, and set out on a cart just outside the side entrance of the Jones Library.
• When you come, please wear a mask and socially distance. Thank you!