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Community Survey - North Amherst Library

  1. We Need Your Help!

    Please assist us in planning for the North Amherst Library’s future by taking 10 minutes to fill out our survey. We would love to hear from EVERY member of your household.

    Printed copies of the survey are available at the Jones, Munson Memorial, and North Amherst Libraries, Town Hall, Bangs Center, Survival Center, Family Center, and Atkins North.

    Once we've collected and analyzed the results, we will present our findings to the community in a North Amherst Library Long Range Plan.

    We appreciate your time and feedback very much. If you have any additional questions or thoughts, please contact Library Director Sharon Sharry at 413-259-3106 or sharrys@joneslibrary.org. Thank you!

    Sincerely yours,
    The Jones Library Board of Trustees

  2. North Amherst Library

  3. USE OF THE NORTH AMHERST LIBRARY

  4. Which of Amherst's public libraries do you use? (check all that apply)

  5. How often do you visit the North Amherst Library? (choose one)

  6. Which days of the week are most convenient for you to visit the North Amherst Library? (check all that apply)

  7. Which time of day is most convenient for you to visit the North Amherst Library? (check all that apply)

  8. Which of the following reasons make you less likely to visit the North Amherst Library? (check all that apply)

  9. How often do you use the Library System's website? (choose one)

  10. PROGRAMMING & SERVICES

    Which of these features most need to be improved to help make the North Amherst Library's programs and services more appealing to you?

  11. Open hours

  12. Location

  13. Parking

  14. Curbside book return

  15. Passenger drop-off from a car

  16. Bicycle racks

  17. Proximity to public transportation

  18. Handicapped accessibility

  19. Library garden

  20. Seating throughout the Library

  21. Public restroom

  22. Reduced energy consumption

  23. Lighting

  24. Attractiveness of interior

  25. Comfortable atmosphere

  26. Book displays

  27. Spaces to eat / drink

  28. Social / group spaces

  29. Quiet spaces

  30. Meeting / activity room

  31. Website

  32. Social media

  33. Programming

  34. Adult collection (ages 18+)

  35. Teen collection (ages 13-17)

  36. Youth collection (ages birth-12)

  37. Which of the following North Amherst Library services have you used? (check all that apply)

  38. In which of the following types of North Amherst Library programs have you participated? (check all that apply)

  39. How do you learn about the North Amherst Library's programs and services? (check all that apply)

  40. How often do you attend the North Amherst Library's programs? (choose one)

  41. COLLECTIONS & TECHNOLOGY

    Please tell us how important the following services / formats are to you.

  42. Public computers

  43. Copier / printer

  44. Scanner / fax

  45. WiFi / internet access

  46. Self check-out

  47. Magazines / newspapers

  48. DVDs

  49. BluRays

  50. Audiobooks

  51. Electronic devices to borrow

  52. eBooks / eAudiobooks / eVideos

  53. Online resources / databases

  54. CUSTOMER SERVICE

    To what extent do you agree with the following statements regarding the North Amherst Library?

  55. I am satisfied with the level of customer service I receive.

  56. I feel welcome when I visit.

  57. I feel that the staff understand my needs.

  58. The staff are helpful.

  59. The staff are knowledgeable.

  60. I do not have to wait long for a staff member to assist me.

  61. I would recommend the North Amherst Library to my friends / family.

  62. STRENGTHS & WEAKNESSES

  63. PERSONAL

  64. City / town of residence (choose one)

  65. How do you most often get to the North Amherst Library? (choose one)

  66. In which language is your household most comfortable communicating? (choose one)

  67. HOUSEHOLD age ranges (check all that apply)

  68. Would you like to be added to the Library System's email list in order to receive program / service announcements?

  69. Please give us your name and phone number if you would like to be contacted regarding any additional comments, questions, or concerns you would like to share.

  70. We appreciate your time and feedback very much. If you have any additional questions or thoughts, please contact Library Director Sharon Sharry at 413-259-3106 or sharrys@joneslibrary.org. Thank you!

    NOTE: A printable copy of this survey (PDF) is also available.

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